Welcome to the Family Halloween Store FAQ page! We’re here to help make your Halloween experience spooktacular and stress-free. Based on our analysis of your needs, we’ve compiled common questions about our products, delivery, payments, and more. If you don’t find your answer here, feel free to reach out to our friendly support team!
Product Questions
What types of costumes do you offer?
We specialize in a wide range of costumes, including decade-themed options like 1920’s, 1940’s, 1950’s, 1960’s, 1970’s, and 1990’s, as well as adult, baby, and boys costumes. Plus, we have accessories, animatronics, makeup, wigs, and more to complete your look!
Are your products family-friendly?
Absolutely! Our store is family-focused, offering costumes and accessories for all ages, from babies to adults. We aim to help families create unforgettable Halloween memories together.
Do you have size guides for costumes?
Yes, we provide size charts on each product page to ensure a perfect fit. If you need assistance, contact us at [email protected].
Delivery and Shipping
Where do you ship to?
We ship globally to bring Halloween fun to your doorstep! However, due to logistical constraints, we do not ship to Asia and select remote areas. If you’re unsure about your location, contact us for clarification.
What are your shipping options and times?
- Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 days after shipping. Great for last-minute plans!
- Free Shipping: Available for orders over $50 via EMS. Delivery in 15-25 days after shipping. Perfect for early planners on a budget.
Can I track my order?
Yes! Once your order ships, we’ll send a tracking number via email so you can monitor its progress.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and seamless transactions. Shop with confidence!
Is my payment information safe?
Yes, all transactions are encrypted and secure. We prioritize your privacy and safety.
Returns and Exchanges
What is your return policy?
You can return items within 15 days of delivery if something isn’t right. Please check our Returns page for full terms and conditions.
How do I initiate a return?
Contact our support team at [email protected] with your order details, and we’ll guide you through the process.
Account and Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save preferences for faster shopping.
How can I contact customer service?
Reach us at [email protected] for any questions. We’re based in Las Vegas and here to help!
Need more help? Email us at [email protected] or visit our store at 2785 Mesa Drive, Las Vegas, US 89102. Let’s make this Halloween unforgettable!
© Family Halloween Store. All rights reserved.