Hello costume lovers! At Family Halloween Store, we’re dedicated to making your shopping experience as magical as finding that perfect vintage costume. Whether you’re looking for a roaring 20’s flapper dress or a groovy 70’s disco outfit, we want you to love your purchase. Our shipping and returns policies are designed to be as straightforward as our classic costumes and as reliable as our modern favorites.
Shipping Information
Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE for orders over $50 | 15-25 business days after shipping | EMS |
Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times are estimates and may vary depending on your location and customs processing.
Returns & Exchanges Policy
We understand that sometimes a costume might not be the perfect fit – literally or figuratively! That’s why we’ve created a returns process that’s as simple as our classic 1950’s poodle skirts.
Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
Condition Requirements: Items must be unused, unworn, and in their original packaging with all tags attached.
Step-by-Step Returns Process
Before initiating a return, please ensure your item meets our return conditions:
- The costume or accessory is in its original condition
- All original packaging and tags are present
- You’re within the 15-day return window
Email our friendly support team at [email protected] with the following information:
Returns Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Hello Family Halloween Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Item(s) to Return: [Product Name and Size]
Reason for Return: [Please specify – wrong size, changed mind, defective item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name and Phone Number]
Thank you,
[Your Name]Within 1-2 business days, our team will email you detailed return instructions including:
- Return shipping address
- Return authorization number
- Any special instructions for your specific items
Package your item securely and ship it to the address provided. We recommend:
- Using a trackable shipping method
- Including the return authorization number on your package
- Keeping your shipping receipt until the process is complete
Once we receive your return, we’ll inspect it within 3-5 business days and process accordingly:
- Refunds: Issued to your original payment method
- Exchanges: New items shipped once return is approved
Refund Timeline & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days after return approval | Refunded to original card |
| PayPal | 5-7 business days after return approval | Refunded to PayPal account |
Note: The time for the refund to appear in your account may vary depending on your financial institution.
Non-Returnable Items
To ensure the safety and quality of our products, certain items cannot be returned for hygiene reasons:
- Bald Caps
- Base Makeup products
- Beard & Wig Sets that have been opened or tried on
- Boy’s Wigs that have been removed from packaging
- Any opened cosmetic or makeup items
These items may only be returned if they arrive defective and are reported within 48 hours of delivery.
Exchange Policy
We’re happy to exchange your item for a different size or style, subject to availability. Exchanges follow the same process as returns, with the following considerations:
- You’ll be responsible for any price differences in the exchanged item
- Shipping costs for exchanges are covered by us for defective items
- For size exchanges, you’ll need to cover return shipping unless the error was ours
Defective or Damaged Items
If your costume or accessory arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the issue. We’ll arrange a replacement or refund immediately, with no return shipping costs to you.
Need Help With Your Return?
Our friendly support team is here to help make your returns experience as smooth as a ghost’s glide through a haunted mansion!
Email: [email protected]
Address: Family Halloween Store, 2785 Mesa Drive, Las Vegas, US 89102
We typically respond within 1-2 business days.
🎃 Happy Halloween! 🎃
From our family to yours – we’re committed to making every Halloween experience magical, from our vintage costumes to our customer service!